SMART Advisor is a light-weight deployment tool for case bases. It is small and extremely fast. Illations SMART Advisor system provides easy access to corporate knowledge, enabling all employee fast access to your best advice and experience.
In a call center, SMART Advisor allows both novice and expert customer service agents to find the answers they need in a timely manner. Based on the agent's profile (Level 1, Level 2, etc.), agents will be able to view different and appropriate levels of information. Equally important, you can determine which agents are able to create and document new knowledge.